Goodwill Connect is an NBN provider for Greater Sydney that gives 100% of its profits to local families in need. It is a social enterprise of House of Sadaqa, which means the money you already spend on internet each month goes to work supporting families in crisis, at no extra cost to you.
Everyone pays an internet bill. Very few of us think about where that money ends up. Usually it goes to shareholders. With Goodwill Connect, it goes to a family in your own city who needs a fridge, a bed, or help getting back on their feet.
What you actually get
The charitable part only matters if the service is good, so the basics come first:
- Unlimited data on every plan
- No lock-in contracts. Leave any time, no exit fees
- No setup fees
- Sydney-based support, seven days a week, no overseas call centres
- Bring your own modem if you have an NBN-compatible one, or buy one through us
Coverage runs right across Greater Sydney, including the CBD, Western Sydney, the Inner West, the Eastern Suburbs, the Hills District, South Sydney and the Northern Beaches.
Where the profit goes
There are no shareholders taking a cut and no executive bonuses. Profits go to supporting local families, including through the House of Sadaqa Family Support Program, which helps households facing hardship, family breakdown, domestic violence and homelessness with the essentials they need to restart a home.
It is the same thinking behind all of our enterprises, explained in more detail in how our social enterprises fund family support. Rather than asking the community for donations over and over, we build businesses that fund the work.
How to get connected
Getting started takes three steps. Enter your address to see which plans are available at your home, choose the speed that suits your household, and we handle the setup. Most customers are connected within a few business days, and if you already have an active NBN connection it can be faster.
If you are switching from another provider, we take care of the transfer paperwork. Our guide on how to switch NBN providers walks through what to expect.
Frequently asked questions
Who owns Goodwill Connect?
Goodwill Connect is a social enterprise of House of Sadaqa, a registered Australian charity based in Revesby, NSW.
Is it more expensive than a regular provider?
No. Goodwill Connect is priced to compete with other NBN providers. The charitable impact comes from where the profit goes, not from charging you more.
Is there really no lock-in contract?
Correct. There are no fixed-term contracts, no exit fees and no setup fees. You are free to leave at any time.
Where is Goodwill Connect available?
Across Greater Sydney. Enter your address on the Goodwill Connect website to confirm what is available at your specific location.
Can I keep my current modem?
Yes, if it is NBN-compatible. If you need a new one, affordable options are available.
Support the work behind this article
House of Sadaqa is a registered Australian charity helping local families in crisis with household essentials, whitegoods and emergency relief. There are three direct ways to be part of it:
- Donate, with donations over $2 tax-deductible
- Volunteer your time in the warehouse, on outreach runs, or at events
- Clear a NSW fine through a Work and Development Order
You can also support us without donating a cent, simply by choosing one of our social enterprises. Each one puts its profits back into supporting families:
- Goodwill Connect, NBN internet for Greater Sydney
- Panda Paper, premium bamboo toilet paper delivered to your door
- The Goodwill Laundry, self-serve laundry in Bankstown
- The Goodwill Shop, our op-shops in Revesby and Bankstown